Terms of Use

1. Who we are

Ballrz is operated by BALLRZ LTD.

Company name: BALLRZ LTD
Company number: 16802068
Registered office: 2 Frederick Street, Kings Cross, London, United Kingdom, WC1X 0ND
Contact: gdpr@ballrz.co.uk

In these Terms, “Ballrz”, “we”, “us” and “our” means BALLRZ LTD.

2. What these Terms cover

These Terms apply when you access or use Ballrz, including our website, club directory, accounts, role-based features, club pages, team opportunities, player-related posts, child-related search tools, friendly requests, tournament posts, marketplace listings, enquiries, messaging features and any related services.

By using Ballrz, you agree to these Terms.

If you do not agree to these Terms, you must not use Ballrz.

3. What Ballrz is

Ballrz helps people find local grassroots football through controlled contact.

It helps families, coaches, clubs, club officials, players aged 16 and over where available, sellers and football-related businesses find relevant local football clubs, teams, posts, marketplace listings, team opportunities and enquiries.

Ballrz is built around local search. Search results, listings, posts, team opportunities and other football activity may be shown by location, postcode, radius, role, age group, category, relevance and other product rules.

4. What Ballrz is not

Ballrz is not:

• A social network.
• A public contact directory.
• A player ranking platform.
• A talent scouting platform.
• A club management system.
• A safeguarding authority.
• A legal, medical or professional advice service.
• A payment protection service.
• A guarantee that any club, coach, seller, team, event, listing, post or user is suitable, safe, available, accurate or legitimate.

Ballrz helps users find and contact relevant football people, clubs and organisations in a more structured way. It does not replace parental judgement, club checks, safeguarding procedures, league rules, FA rules, County FA processes, welfare checks or direct due diligence.

5. Eligibility

You must be at least 18 years old to create or use a Parent, Coach, Club Official or Seller account.

Player 16+ features, where available, are only for users aged 16 or over.

Children under 16 must not create their own Ballrz account. Child-related search must be managed by a parent or guardian.

By using Ballrz, you confirm that:

• You are old enough to use the relevant account type.
• The information you provide is accurate.
• You will keep your login details secure.
• You will use Ballrz only for lawful football-related purposes.
• You will not misuse the platform or another person's information.

6. Accounts

You may need an account to use certain Ballrz features.

You are responsible for all activity on your account unless that activity was caused by our failure to use reasonable care.

You must not:

• Create an account using false details.
• Pretend to be someone else.
• Create multiple accounts to bypass limits, moderation, restrictions or enforcement.
• Share your login details with another person.
• Use another person's account.
• Use Ballrz if we have suspended or banned you.
• Attempt to access features, data or areas that you are not authorised to use.

You must tell us if you believe your account has been accessed without permission.

We may suspend, restrict or close accounts where we reasonably believe there has been misuse, false information, risk to users, breach of these Terms, fraud, spam, safeguarding concern, legal risk or conduct that may harm Ballrz, users, clubs, children or the platform.

7. Roles on Ballrz

Ballrz uses roles so users can access features that match how they use the platform.

Roles may include:

• Parent or guardian.
• Coach.
• Club Official.
• Seller.
• Player 16+, where available.

Having an account does not automatically mean you are approved to act for a club, coach under a claimed club, manage a club page, create certain listings, contact users or use every feature.

Some features depend on role status, email verification, club approval, active cards, active listings, live posts, enquiries, moderation status or other product checks.

We may change, add, remove, suspend or restrict roles and role features as Ballrz develops.

8. Parents and guardians

Parent and guardian features are designed to help adults find local football options for a child.

Parents and guardians are responsible for:

• The child-related information they add.
• Making sure information is accurate and appropriate.
• Deciding whether a club, coach, team or listing is suitable.
• Checking relevant club, coach, league, FA, County FA, safeguarding and welfare information before a child attends any activity.
• Managing child-related contact responsibly.
• Using Ballrz in a way that protects the child's privacy and welfare.

You must not post unnecessary child personal information on Ballrz.

You must not post or send:

• Full child names where not needed.
• Home addresses.
• School details.
• Medical information unless genuinely necessary and appropriate.
• Sensitive safeguarding information in ordinary messages.
• Identity documents.
• Photos of children unless the feature specifically allows it and proper permission is in place.
• Anything that could put a child at unnecessary risk.

Ballrz may remove, restrict, edit or review content that creates a privacy, safeguarding or safety risk.

9. Players aged 16 and over

Player 16+ features, where available, are designed only for users aged 16 or over.

If you use a Player 16+ feature, you must use it honestly, safely and only for relevant football purposes.

You must not:

• Use Player 16+ features if you are under 16.
• Pretend to be another player.
• Post misleading information about your age, location, club, team, playing level or availability.
• Use player features to spam coaches, clubs or other users.
• Share unnecessary personal information.
• Use the platform for unsafe, abusive, exploitative or unlawful contact.

Ballrz may remove, restrict or suspend Player 16+ access where we reasonably believe the feature is being misused or creates a safety, privacy or safeguarding risk.

10. Coaches

Coach features are designed to help coaches create team profiles, post team needs, search relevant local player interest, arrange friendlies and manage football-related enquiries.

If you use Ballrz as a coach, you confirm that:

• Your coach information is accurate.
• You have the right to represent the team information you post.
• You will not mislead users about your club, team, role, qualifications, approvals, affiliation or authority.
• You will follow applicable club, league, FA, County FA, safeguarding and welfare rules.
• You will only contact users for proper football-related reasons.
• You will not use Ballrz to bypass parents, guardians, clubs, safeguarding controls or role permissions.
• You will keep team opportunities and friendly requests accurate and up to date.

Where your team is linked to a claimed club, your ability to act for that club may depend on approval by the relevant club official.

We may suspend or restrict coach features if we believe the coach account, team information, club link, team opportunity content, enquiry activity or messaging creates a risk.

11. Club officials

Club Official features are designed to help authorised representatives claim and manage club pages, update club details, manage coach links and handle enquiries.

If you use Ballrz as a club official, you confirm that:

• You are authorised to act for the club.
• The information you provide is accurate.
• You will keep club details up to date.
• You will only approve coaches who should be linked to the club.
• You will remove or update coach links when they are no longer accurate.
• You will not claim, manage or edit a club without authority.
• You will not use a club page to mislead users.
• You will handle enquiries responsibly and in line with applicable safeguarding and welfare expectations.

We may ask for information to support a club claim or role approval.

We may approve, reject, suspend or remove club authority where we reasonably believe it is incorrect, disputed, risky, unsupported, outdated or no longer appropriate.

Club pages may include information from public sources, user submissions, club official updates or other football-related sources. If you believe club information is inaccurate, contact us.

12. Sellers and football-related businesses

Seller and listing features are designed for football-related goods, services, events or businesses.

If you create a seller profile or listing, you confirm that:

• Your listing is accurate.
• You have the right to sell, promote or provide what you list.
• Your listing is football-related.
• Your pricing, availability and description are clear and not misleading.
• You will comply with applicable consumer, trading, tax, advertising and safety laws.
• You will not post false offers, fake availability, misleading claims or prohibited items.
• You are responsible for the goods, services, events or offers you provide.

Unless we expressly say otherwise in writing, Ballrz is not responsible for seller transactions, fulfilment, refunds, delivery, warranties, cancellations, consumer disputes or promises made by sellers.

We may remove, restrict or reject listings that are irrelevant, misleading, unsafe, unlawful, spammy, inappropriate, wrongly categorised or unsuitable for Ballrz.

If a seller repeatedly or seriously misuses Ballrz, we may suspend or remove seller access, listing access, messaging access or wider account access.

13. Marketplace and listings

Ballrz may allow users to browse or create marketplace listings.

Listings must be relevant to football and appropriate for the platform.

You must not list:

• Illegal goods or services.
• Weapons.
• Alcohol, tobacco, vapes or controlled substances.
• Adult content or services.
• Counterfeit goods.
• Stolen goods.
• Unsafe products.
• Financial products.
• Gambling.
• Anything that exploits, targets or endangers children.
• Anything that is misleading, discriminatory, abusive or unlawful.
• Anything we reasonably consider unsuitable for Ballrz.

We may change listing categories, listing rules, visibility, moderation rules, access rules and marketplace limits at any time.

14. Correct use of posts, cards and listings

Ballrz uses different post types, cards and listings for different football-related purposes.

You must use each post type only for its intended purpose.

For example:

• A player or team-needs post must be used for genuine player or team recruitment activity.
• A tournament post must be used for a genuine tournament, competition or football event.
• A friendly request must be used for arranging a genuine football friendly.
• A club enquiry must be used to contact a club about a relevant club matter.
• A seller listing must be used for genuine football-related goods, services, events or business activity.
• A marketplace listing must be relevant to football and placed in the correct category.
• A coach post must be used for genuine coach or team activity.
• A club post must be used for genuine club activity.

You must not use one post type to promote something unrelated, avoid platform rules, bypass contact controls, spam users, advertise unrelated services, collect personal data, or mislead users about the purpose of the post.

You are responsible for making sure your posts, cards, enquiries and listings are accurate, relevant, lawful and kept up to date.

User content must match the feature, post type, category or context in which it is submitted.

We may remove, edit, restrict, hide or reclassify any post, card, enquiry or listing if we reasonably believe it is inaccurate, irrelevant, misleading, unsafe, unlawful, in the wrong category, used for the wrong purpose, or unsuitable for Ballrz.

We may suspend or remove seller access, posting access, messaging access or account access if a user repeatedly or seriously misuses Ballrz.

15. Reports and moderation

Ballrz may provide report buttons or reporting tools on cards, posts, listings, enquiries, profiles, club pages or messages.

Users can report content or behaviour they believe is inaccurate, misleading, unsafe, abusive, spam, unlawful, in the wrong category, used for the wrong purpose, or otherwise unsuitable for Ballrz.

We may review reported content and take action where we consider it appropriate.

This may include:

• Taking no action.
• Asking the user to correct the content.
• Editing, hiding or removing content.
• Moving content to a more suitable category.
• Restricting contact or messaging.
• Suspending posting access.
• Suspending seller access.
• Suspending or closing an account.
• Preserving information where needed for safety, safeguarding, legal, fraud-prevention or dispute reasons.
• Reporting content or behaviour to a club, authority, regulator or law enforcement body where lawful and necessary.

We do not guarantee that every report will result in action. We may consider the context, evidence, seriousness, user history, risk to others and platform rules before deciding what to do.

Users must not abuse reporting tools. False, malicious, repeated or bad-faith reports may lead to account restrictions.

16. Contact, enquiries and messages

Ballrz is not an open messaging platform.

Contact should start from a relevant football context, such as:

• A club page.
• A team opportunity.
• A player or team-needs post.
• A Looking for Team.
• A friendly request.
• A tournament post.
• A marketplace listing.
• A club enquiry.
• A seller enquiry.

You must not use messages, enquiries or contact features to:

• Harass, threaten or abuse another person.
• Send spam.
• Send marketing without permission.
• Share unnecessary child information.
• Ask children to contact you outside parent-managed or approved flows.
• Send inappropriate, sexual, discriminatory, violent or offensive content.
• Misrepresent your identity, role, club, authority or purpose.
• Move message threads off Ballrz for improper reasons.
• Collect personal information without a proper reason.
• Bypass safeguarding, club, parent or platform controls.

Ballrz may monitor, review, restrict, remove or disclose messages where needed to operate the service, investigate reports, protect users, enforce these Terms, comply with the law or handle safety and safeguarding concerns.

17. Safeguarding and welfare

Ballrz is designed to support more controlled football search, but it is not a safeguarding authority.

Clubs, coaches, parents, guardians and users remain responsible for following applicable safeguarding, welfare, league, club, County FA and FA rules.

If there is an immediate risk of harm, contact emergency services.

If you have a safeguarding concern, you should contact the relevant club welfare officer, league, County FA, national FA, statutory authority or police as appropriate.

You may also report concerns to Ballrz where they relate to use of the platform.

Where necessary and lawful, we may review content, restrict accounts, preserve information, disclose relevant information, or take other action to protect users, children, clubs and the platform.

18. User content

“User content” means anything you add, post, upload, send or submit to Ballrz.

This includes club information, team details, player posts, team-needs posts, tournament posts, friendly requests, listings, messages, enquiries, descriptions, profile information, images, comments, documents, claim information and any other content submitted through Ballrz.

You are responsible for your user content.

You must make sure your user content is:

• Accurate.
• Lawful.
• Relevant.
• Used for the correct post type, category or feature.
• Not misleading.
• Not abusive.
• Not discriminatory.
• Not infringing anyone else's rights.
• Not exposing unnecessary personal or child information.
• Not harmful to Ballrz, users, clubs or children.
• Not in breach of these Terms.

You keep ownership of your user content, but you give Ballrz permission to use it to operate, display, moderate, secure, improve and provide the platform.

This permission is worldwide, non-exclusive, royalty-free and lasts for as long as needed to provide Ballrz, manage records, protect users, comply with the law, resolve disputes, operate backups and maintain platform integrity.

We may remove, edit, restrict, refuse or preserve user content where we reasonably believe it breaches these Terms, creates risk, is inaccurate, is unlawful, is in the wrong category, is being used for the wrong purpose, or is otherwise unsuitable for Ballrz.

19. Accuracy of information

We try to keep Ballrz useful and accurate, but we do not guarantee that all club, team, coach, player, listing, event, marketplace, post, enquiry or directory information is complete, current or correct.

Users, clubs, coaches and sellers are responsible for the information they submit.

You should check important details directly before relying on them, including:

• Training times.
• Age groups.
• Team availability.
• Club status.
• Coach role.
• Club affiliation.
• Safeguarding contacts.
• Event details.
• Tournament details.
• Prices.
• Seller terms.
• Location.
• Eligibility.
• Trial details.
• League or competition requirements.

Ballrz may help users find information, but it does not guarantee that information is correct or suitable for your circumstances.

20. Prohibited use

You must not use Ballrz to:

• Break the law.
• Mislead users.
• Impersonate another person or organisation.
• Claim a club without authority.
• Create fake listings, posts, clubs, teams or accounts.
• Use the wrong post type or category to bypass platform rules.
• Scrape, copy, harvest or misuse data.
• Build a competing database from Ballrz content.
• Send spam or unauthorised marketing.
• Upload malware or harmful code.
• Interfere with platform security.
• Bypass access controls, rate limits, role restrictions or moderation decisions.
• Reverse engineer the platform except where allowed by law.
• Harass, threaten, abuse or discriminate against others.
• Exploit, endanger or target children.
• Share another person's personal data without a lawful reason.
• Use Ballrz for unlawful recruitment, grooming, exploitation, fraud, scams or harmful conduct.
• Use Ballrz for anything unrelated to football search, club contact, team activity, marketplace listings or related platform features.

21. Data protection and privacy

How we collect, use, share and keep personal information is explained in our Privacy Policy.

We do not sell personal data.

We do not sell user, parent, child, coach, club official, seller, enquiry, message or listing data to third parties.

We do not allow third parties to buy Ballrz user data for their own advertising or marketing.

We may contact users about Ballrz-related service messages, account updates, feature updates and relevant offers where allowed by law.

You can opt out of marketing communications where required.

Service messages about your account, security, listings, enquiries, role approvals, club claims or use of Ballrz may still be sent where needed to provide the service.

If you use Ballrz, you must respect the privacy of other users. You must not collect, copy, misuse, expose or share personal information from the platform without a proper lawful reason.

The detailed GDPR and PECR information is set out in our Privacy Policy. That policy explains what information we collect, why we use it, our lawful bases, who we share it with, how long we keep it, your rights, account deletion, cookies and marketing. The ICO says privacy information should include clear details about purposes, retention periods and sharing.

22. Marketing and service messages

We may send service messages that are needed to operate Ballrz.

Service messages may include information about:

• Account access.
• Security.
• Email verification.
• Club claims.
• Coach approvals.
• Enquiries.
• Messages.
• Listings.
• Posts.
• Reports.
• Moderation.
• Important platform changes.

These are not marketing messages.

We may also send Ballrz-related marketing where allowed by law. This may include updates about Ballrz features, local football tools, club features, coach tools, seller tools, marketplace features, relevant offers or other Ballrz-related services.

You can opt out of marketing emails where required. You may still receive service messages that are needed to provide Ballrz.

For individual subscribers, electronic marketing is subject to PECR rules. The ICO guidance says unsolicited electronic marketing generally needs consent or a valid soft opt-in where the requirements are met.

23. Third-party links and services

Ballrz may link to third-party websites, clubs, leagues, sellers, payment providers, map providers, social platforms or external services.

We are not responsible for third-party websites or services.

If you use a third-party service, its own terms, privacy policy and rules may apply.

You should check those terms before using the third-party service.

24. Payments and paid features

Some Ballrz features may be free and others may become paid features in future.

If paid features are introduced, we will provide relevant pricing, payment terms, renewal terms, cancellation terms and refund rules before you buy.

Sellers, clubs, coaches or third parties may charge for their own goods, services, events or activities.

Unless we expressly say otherwise in writing, Ballrz is not responsible for third-party payments, refunds, delivery, fulfilment, disputes, chargebacks, warranties or services.

If Ballrz processes payments in future, additional payment terms may apply.

25. Offers, promotions and advertising

Ballrz may show Ballrz-related offers, updates, promoted listings, sponsored placements or advertising in future.

Where we do this, we will aim to make the nature of the content clear.

Users and sellers must not create misleading promotions, fake discounts, false scarcity, inaccurate pricing or unlawful advertising.

Any offer, discount or promotion may have its own terms.

26. Changes to Ballrz

We may update, change, suspend or remove parts of Ballrz at any time.

This may include changes to:

• Features.
• Roles.
• Club pages.
• Search.
• Marketplace listings.
• Post types.
• Cards and team opportunities.
• Messaging.
• Account requirements.
• Verification requirements.
• Pricing.
• Moderation rules.
• Access rules.
• Safety rules.

We will try to avoid unnecessary disruption, but we do not guarantee that every feature will always be available.

27. Suspending or ending access

We may suspend, restrict or end your access to Ballrz if we reasonably believe that:

• You have breached these Terms.
• You have given false or misleading information.
• Your account creates risk to users, clubs, children or Ballrz.
• You are misusing messages, enquiries, listings or posts.
• You are using the wrong post type or category to bypass platform rules.
• You are claiming or representing a club without authority.
• You are attempting to bypass safety, role or access controls.
• You are using Ballrz for spam, abuse, fraud, exploitation or unlawful activity.
• You are repeatedly posting irrelevant, misleading, unsafe or wrongly categorised content.
• We need to comply with the law.
• We need to protect the platform or other users.

We may remove content, close listings, pause roles, restrict messages, restrict reports, block access, delete posts or close accounts where appropriate.

28. Account deletion

You may request account deletion by contacting us or using any account deletion feature available in Ballrz.

Account deletion does not always mean every record is immediately deleted from all systems.

We may retain limited records where needed for legal, safety, safeguarding, fraud prevention, dispute handling, accounting, audit, platform integrity or legitimate business reasons.

More detail is set out in our Privacy Policy.

29. Intellectual property

Ballrz, the Ballrz name, branding, design, software, code, database structure, page layouts, text, graphics, platform content and related materials belong to us or our licensors, except for user content submitted by users.

You must not copy, reproduce, sell, license, scrape, redistribute or commercially exploit Ballrz or its content unless we give you written permission or the law allows it.

You may use Ballrz for normal personal, club, coaching, seller or football-related purposes in line with these Terms.

30. Feedback and suggestions

If you send us ideas, feedback or suggestions about Ballrz, we may use them without paying you.

This does not transfer ownership of your existing rights, but it means you allow us to use your feedback to improve, change or develop Ballrz.

31. Availability and technical issues

We aim to keep Ballrz available and working properly, but we do not guarantee uninterrupted access.

The platform may be unavailable because of maintenance, updates, bugs, hosting issues, third-party services, security issues or events outside our control.

We are not responsible for losses caused by temporary unavailability unless the law says otherwise.

32. Our responsibility to you

We provide Ballrz with reasonable care and skill.

We do not exclude or limit liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Subject to that, Ballrz is not responsible for:

• Loss caused by inaccurate user, club, coach or seller information.
• Loss caused by third-party clubs, coaches, sellers, events or services.
• Loss of profits, revenue, business or goodwill.
• Indirect or consequential loss.
• Your decision to attend, join, contact, buy from or engage with a club, coach, seller, event or user.
• Disputes between users, clubs, coaches, parents, players, sellers or third parties.
• Unauthorised use of your account caused by your failure to keep login details secure.
• Loss caused by your breach of these Terms.
• Loss caused by content posted by another user.
• Loss caused by incorrect, outdated, irrelevant or wrongly categorised posts or listings submitted by users.

We do not guarantee that any club, coach, team, seller, listing, event, post or opportunity is suitable, safe, available, accurate, successful or appropriate for you or your child.

33. Your responsibility to us

You may be responsible for losses we suffer if you misuse Ballrz, breach these Terms, infringe someone else's rights, submit unlawful content, misuse personal data, misuse post types, misuse reports, or cause legal claims against us through your actions.

This does not affect rights you may have as a consumer under UK law.

34. Consumer rights

Nothing in these Terms affects your statutory rights as a consumer.

If any part of these Terms is found to be unfair, invalid or unenforceable, the rest of the Terms will continue to apply where lawful.

35. Events outside our control

We are not responsible for failure or delay caused by events outside our reasonable control.

This may include internet failures, hosting failures, cyber incidents, third-party service disruption, legal changes, strikes, severe weather, public emergencies or other events we could not reasonably prevent.

36. Transferring these Terms

We may transfer our rights and obligations under these Terms to another organisation, for example if Ballrz is restructured, sold, merged or transferred.

If this happens and it materially affects your rights, we will take reasonable steps to notify you.

You may not transfer your account or rights under these Terms to another person without our permission.

37. Updates to these Terms

We may update these Terms from time to time.

If we make significant changes, we may notify users through the website, account notices, email or another appropriate method.

The latest version will be available on this page.

If you continue using Ballrz after changes take effect, you agree to the updated Terms.

38. Governing law and courts

These Terms are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, except where consumer law gives you the right to bring a claim in another part of the United Kingdom.

39. Contact us

For questions about these Terms, contact:

Email: gdpr@ballrz.co.uk